Frequently Asked Questions at QFIX Appliance Repair

The decision to repair or replace an appliance depends on various factors including its age, repair costs, and efficiency. For a detailed discussion on this topic, read our comprehensive article here. This guide will help you weigh the pros and cons, making an informed decision.

At QFIX, we understand that not all appliances are the same and that repair costs can vary depending on the type of appliance and the extent of the repair needed. When you book a diagnostic visit with us, we'll provide a clear breakdown of the expected costs for parts and labor, so you can make an informed decision about the repair. Typically, our repair costs range between $150 and $350, with dishwashers on the lower end and refrigerators on the higher end. Please note that the cost of parts and labor may vary based on the specific issue with your appliance, but we'll always strive to offer competitive pricing and quality service.

Yes, we provide a warranty on installation and repairs. Your Service Expert will guide you through different options to ensure satisfaction.

We believe in direct communication between our technician and customers, which means that our technician takes full responsibility for their commitments. There is no middleman, so communication errors are not blamed on third parties.

Moreover, we don't have a large overhead, which helps us to keep our prices competitive. We use our website as our call center, and customers can contact our technicians directly with a simple online inquiry. Our technicians are based in the local area, so there is no long travel time or cost. As a result, we can pass on the savings to our customers in the form of lower prices.

At QFIX, we understand that having your appliance repaired quickly and efficiently is a top priority. While we do carry many common parts, we cannot guarantee that we will have every part on hand. However, we always work to minimize any delays in obtaining the necessary parts to get your appliance up and running as soon as possible. We do not carry electronic boards as they are expensive and may become outdated quickly, but we will do our best to get them for you as quickly as possible.

When a new customer books a diagnosis online with QFIX Appliance Repair, the process is straightforward and user-friendly. The customer can visit our website and click on the "Book Now" button to schedule an appointment.

Once the customer selects the service they need, they will be prompted to provide information about their appliance and the problem they are experiencing. The customer can also choose the date and time that works best for their schedule.

After the customer has provided all the necessary information, they will receive a confirmation email and an appointment reminder. On the day of the appointment, our technician will arrive promptly and begin diagnosing the issue.

During the diagnosis, the technician will thoroughly examine the appliance and identify the problem.
They will provide a clear and detailed explanation of the issue to the customer, along with an estimate of the repair cost. If the customer agrees to the estimate, the technician will begin the repair process on the spot, if possible.

If any parts need to be ordered, the technician will provide an estimated timeline for when they will arrive and when the repair can be completed.
Throughout the process, the customer will be kept informed of the progress and any updates.

At QFIX Appliance Repair, we strive to provide our customers with a seamless and hassle-free experience, from the initial booking to the completion of the repair.

We strive to provide same-day service whenever possible, especially in emergency situations.

Our diagnostic fee is $95, which is waived if you choose to proceed with the repairs we recommend.

We accept a variety of payment methods including checks, cash, credit/debit cards and online payments such as Apple pay, Zelle or Venmo.

Yes, you are welcome to supply your own parts for the repair. However, please note the following important information regarding customer-supplied parts:

• Compatibility and Fit: We advise you to ensure the parts are compatible with your appliance. We cannot be held responsible if the part does not fit or is not suitable for your appliance.
• Warranty: We do not provide a warranty on parts that we do not supply. The installation will be warrantied for workmanship only. Any part-related failures or defects should be addressed with the retailer or manufacturer from whom you purchased the part.
• Liability: Our technicians will install your part with the same level of professionalism as with all our services. However, QFIX Appliance Repair cannot accept liability for any damage or malfunction related to the use of customer-supplied parts.
• Performance: We cannot guarantee the performance of your appliance with the installed part nor can we predict the part’s longevity.